Laravel Customer Satisfaction Survey Application

Survey Pro is a web-based application designed to help companies, institutions, and SMEs manage customer satisfaction surveys in a professional, fast, and structured way.

Equipped with a modern dashboard, interactive charts, and comprehensive reporting features, this application provides clear insights to improve service quality and customer experience.

Professional Dashboard
✔ Total customers
✔ Total surveys
✔ Average satisfaction score
✔ Survey trend chart (monthly)
✔ Satisfaction distribution chart
✔ Top customers
✔ Latest surveys

Customer Management
✔ Add / edit / delete customers
✔ Complete data (name, contact, company)
✔ Integrated with survey data

Survey Categories
✔ Group questions
✔ Active / inactive status
✔ Flexible structure

Survey Questions
✔ Linked to categories
✔ Question ordering
✔ Active status
✔ Ready for dynamic survey forms

Survey Input
✔ Category-based survey form
✔ Rating scale (1–5)
✔ Customer feedback (comments & suggestions)
✔ Automatic calculation:
✔ Total score
✔ Average
✔ Satisfaction status

Comprehensive Reports
Filter by:
✔ date
✔ customer
✔ satisfaction status
✔ DataTables server-side (fast even with large data)
Export:
✔ Excel
✔ PDF

Interactive Charts
✔ Bar chart (survey trends)
✔ Line chart (average satisfaction)
✔ Pie chart (satisfaction distribution)

Modern Technology
✔ Laravel
✔ Bootstrap (no NPM required)
✔ jQuery & AJAX
✔ DataTables
✔ Chart.js
✔ SweetAlert
✔ DomPDF & Laravel Excel

Application Advantages
✅ Modern & clean UI (SaaS style)
✅ Easy to use (user-friendly)
✅ No build tools required (ready to use)
✅ Fast & lightweight
✅ Modular & scalable structure
✅ Suitable for various business types

Suitable For
✔ Government institutions
✔ Hospitals & clinics
✔ Schools & universities
✔ Restaurants & cafes
✔ Hotels & hospitality
✔ Workshops & service businesses
✔ Customer service companies
✔ SMEs

Main Benefits
✔ Measure customer satisfaction in real-time
✔ Identify service weaknesses
✔ Improve service quality
✔ Support data-driven decision making